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ATM deployment
IT Support & Maintenance
Custodian Training
Civil Works
Rework Center
Call Center – 5424 (Toll Free) / +260978018615

ATM Deployment

ATM Deployment

ATM Installation / Decommissioning / Transportation / Civil works

Our end-to-end ATM deployment brings together high domain expertise, wide reach, industry best practices, cutting edge tools and service methodologies, and efficient project management capabilities. All in a shared service model to increase your top line and bottom line revenues.

As a leading player and trusted partner, we have successfully managed ATM deployment for more than 15 leading public and private banks across Zambia. We have a proven track record of ATM deployment across diverse locations to maximize transactions and enhance reach.

ATM installation
ATM decommissioning
ATM transportation
Civil works – on site
Rapid deployment - we support ‘deployment-on-demand’ with sites made live quicker, even in remote locations due to our extensive geographical reach with branches in all provincial centers in Zambia.

Maintenance & Rework

We provide IT Support and Maintenance of ATMs. All this delivered directly by manufacturer accredited engineers across Zambia. Our incident and problem management systems, best practice processes and technical skill sets offer cost-effective support.

Key features of the service include:

Rapid response regardless of location.
Quick resolution (wherever possible within a single visit) to minimise disruption and lost productivity.
CRM for end-to-end monitoring and effective reporting.
Proactive Call Centre for incident reporting.
Custodian Training.
Well stocked Store Room with tools and spare parts.

These can be provided independently or as part of a total Managed Service.

Benefits to Clients

Benefits to Client

Optimized ATM Availability - facilitates proactive maintenance and ensures high ATM availability.
High ATM performance leads to increased transactions and thus higher revenues.
Enhanced SLA efficiency - we closely track and evaluate our engineers to ensure strict adherence to resolution SLAs.
Enhanced customer experience and increased customer satisfaction.